Terms of Sale

General Terms and Conditions

1. Basic provisions

These General Terms and Conditions of Business (hereinafter referred to as “GTC“) regulate the relations between the parties to the Purchase Contract, where on the one hand is the company Adeia s.r.o., ID 24208698, VAT CZ 24208698, with its registered office at K Holi 786, 25243 Rozkoš, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 188790 as the Seller (hereinafter referred to as “Adeia” or “Seller”) and on the other hand is the Buyer (hereinafter referred to as “Buyer“).

Further information about Adeia is available on the website www.redsalon.cz

The Buyer is a consumer or a business.

A consumer is any person who, outside the scope of his business or the independent exercise of his profession, enters into a contract with Adeia or otherwise deals with it.

An entrepreneur is a person who independently carries out, on his own account and responsibility, a gainful activity by means of a trade or similar activity with the intention of doing so on a regular basis for the purpose of making a profit. For the purposes of consumer protection, an entrepreneur shall also include any person who concludes contracts in connection with his or her own business, manufacturing or similar activity or in the independent exercise of his or her profession, or who acts in the name of or on behalf of an entrepreneur. For the purposes of the GTC, an entrepreneur means a person who acts in accordance with the preceding sentence in the course of his or her business. If the Buyer provides his identification number in the order, he acknowledges that the rules set out in the GTC for entrepreneurs apply to him.

By placing an order, the Buyer confirms that he/she has read these GTC, which form an integral part of the pre-contractual notice contained in Article II, Complaints Procedure, Privacy Policy, and that he/she expressly agrees to them, in the version valid and effective at the time of sending the order.

The Buyer is aware that the purchase of products offered by Adeia does not give the Buyer any rights to use registered trademarks, trade names, company logos, etc. Adeia or Adeia’s contractual partners, unless otherwise agreed in a specific contract.

The Buyer will receive a copy of the GTC as an attachment to the order confirmation to the specified email address. The Buyer will receive an invoice containing the basic details of the contract, including a receipt in accordance with the Sales Registration Act and a tax document in the form of a link to download the invoice. The Buyer agrees to this. Links to the said documents are sent to the Buyer at the email address provided by the Buyer at the time of ordering or are available after logging into the Buyer’s user profile. If you wish to receive a paper invoice, you can contact us by phone or request an email.

1. Pre-contractual communication

Adeia informs that

1. the cost of the means of distance communication does not differ from the basic rate (in the case of internet and telephone connection according to the conditions of the Buyer’s operator, Adeia does not charge any additional fees, this does not apply to contractual transport);
2. requires payment of the purchase price prior to the Buyer’s acceptance of the performance from Adeia, where applicable, the obligation to pay a deposit or similar payment applies to the Buyer’s requests for specific services, if required and provided;
3. Adeia does not conclude contracts whose subject matter is recurring performance, if it mediates such contracts, the shortest period for which the parties will be bound by the contract shall be communicated by the provider of the performance in question, including details of the price or the method of determining it for one billing period, which is always one month, provided that this price is fixed;
4. in the case of licence agreements concluded for an indefinite period, the price of the licence shall be agreed for the entire period of the licence, unless otherwise specified;
5. the prices of goods and services on the website operated by Adeia are quoted inclusive and exclusive of VAT, including any charges provided for by law, however the cost of delivery of the goods or services varies according to the method and provider chosen and the method of payment;
6. in the event that the Buyer is a consumer, such consumer shall have the right to withdraw from the contract (unless otherwise stated below) within a period of fourteen days, which shall run, in the case of
7. a contract of sale, from the date of receipt of the goods
8. a contract for several goods or for the supply of several parts, from the date of receipt of the last delivery of the goods; or a contract, the subject of which is the regular recurring delivery of goods, from the date of receipt of the first delivery of goods;

the withdrawal must be sent to the address of Adeia, i.e. Red salon, Vězeňská 3, 110 00 Prague 1, to the e-mail address info@redsalon.cz

1. the consumer cannot withdraw from the contract:
2. the provision of services that Adeia has performed with the consumer’s prior express consent before the expiry of the withdrawal period;
3. the supply of goods or services whose price depends on financial market fluctuations independent of Adeia’s will and which may occur during the withdrawal period;
4. the delivery of goods that have been modified according to the consumer’s wishes or for his/her person;
5. the delivery of perishable goods and goods which have been irretrievably mixed with other goods after delivery;
6. repairs or maintenance carried out at a place designated by the consumer at his request; this shall not apply, however, in the case of subsequent repairs other than those requested or the supply of spare parts other than those requested;
7. the supply of goods in sealed packaging which the consumer has removed from the packaging and which, for hygiene reasons, cannot be returned.
8. in the event of withdrawal from the contract, the consumer shall bear the costs of returning the goods and, in the case of a contract concluded by means of distance communication, the costs of returning the goods if they cannot be returned by the usual postal method because of their nature;
9. the consumer shall be liable to pay a proportionate part of the price in the event of withdrawal from a contract the subject-matter of which is the provision of services and the performance of which has already begun;
10. the contract or the relevant invoice will be stored in the Adeia electronic archive, while registered Adeia users also have access to this data in their profile;
11. in case the consumer has a complaint, he/she can lodge it via Adeia’s brick-and-mortar shop, i.e. Red salon, Vězeňská 3, 110 00 Prague 1, in person or by e-mail: info@redsalon.cz, or he/she can contact the supervisory authority or the state supervision authority with the complaint.
12. In case of pre-order of goods by the Buyer, the price of such goods is only preliminary. The final price of the goods may vary. Adeia will inform the Buyer of the price change. The purchase price of the Goods will be determined after Adeia has stocked the Goods. Any difference between the estimated price paid and the purchase price will be refunded by Adeia or paid by the Buyer before delivery of the goods, unless the Buyer decides to cancel the pre-order. Adeia reserves the right to change the delivery date for goods that can be pre-ordered. In the event of a material change in the delivery date (i.e. 14 days), the Buyer has the right to withdraw from the contract. If the circumstances on which Adeia relied at the time of the Buyer’s pre-order change to such an extent that Adeia cannot reasonably be required to be bound by the pre-order, Adeia shall be entitled to cancel the pre-order without further notice and to inform the Buyer accordingly.
13. Its contact email address is: info@redsalon.cz.

Contract

1. Conclusion of the contract

The Buyer can conclude the contract by accepting the proposal to conclude the contract on the website operated by Adeia by placing the requested performance (goods, service) in the basket. Before the Buyer confirms the order in a binding manner, the Buyer has the right to modify both the requested performance, transport and method of payment, i.e. to check all the data he has entered in the order. The purchase contract is formed when the Buyer sends the order after selecting the transport and payment method and Adeia accepts the order, Adeia is not responsible for any errors in data transmission. Adeia shall promptly confirm the conclusion of the contract to the Buyer by an informative email to the email address provided by the Buyer.

The resulting contract (including the agreed price) may only be amended or cancelled by agreement of the parties or for legal reasons, unless otherwise stated in the GTC.

If any gift is provided with the Goods and the Buyer does not use it, the Buyer is obliged to contact Adeia in advance and tell it that it is not interested in the gift. In this case, the Buyer will be sold the Goods without this gift. If the Buyer fails to do so, the Buyer is obliged to return the gift in the event of withdrawal from the contract in accordance with Article IV (Withdrawal from the Contract), Clause 1 (Withdrawal from the Contract).

The concluded contract shall be archived by the Seller for at least five years from its conclusion, but no longer than the period according to the relevant legislation, for the purpose of its successful execution and shall not be accessible to third parties not involved. Information on the individual technical steps leading to the conclusion of the contract is evident from these Terms and Conditions, where the process is clearly described.

1. Delivery of the object of purchase

By the Purchase Agreement, Adeia undertakes to hand over to the Buyer the object of the purchase and to allow the Buyer to acquire ownership of it, and the Buyer undertakes to take possession of the object and to pay Adeia the purchase price.

Adeia retains title to the item and therefore the Buyer will only become the owner by full payment of the purchase price. Similarly, this rule applies in the case of the purchase of a service.

Adeia shall hand over the item to the Buyer, as well as the documents relating to the item, and allow the Buyer to acquire ownership of the item in accordance with the contract. Adeia shall fulfil its obligation to hand over the item to the Buyer if it allows the Buyer to dispose of the item at the place of performance and notifies the Buyer in due time.

If Adeia is to ship the item, Adeia shall not hand over the item to the Buyer (entrepreneur) by handing it over to the first carrier for transport for the Buyer and shall only allow the Buyer to exercise the rights under the contract of carriage against the carrier once the item has been handed over to the Buyer-consumer by the carrier.

If Adeia delivers more items than agreed, the purchase contract is also concluded for the excess quantity, unless the Buyer has rejected it without undue delay.

Adeia shall deliver the object of purchase to the Buyer in the agreed quantity, quality and design.

If it is not agreed how the item is to be packaged, Adeia shall package the item according to custom; if not, then in a manner necessary for the preservation and protection of the item. Adeia shall provide the item for transport in the same manner.

With a view to minimising damage and ensuring a smooth supply, Adeia reserves the right to deliver the goods to the Buyer who has ordered goods for a total value of more than 100.000,- CZK incl. VAT, only after full payment of the total purchase price. Once the Buyer has paid the total purchase price of the purchased goods, Adeia will carry out the dispatch in accordance with the Buyer’s requirements set out in the order.

1. Transition of the risk of damage

A thing is defective if it does not have the agreed characteristics. The performance of another thing and defects in the documents necessary for the use of the thing are also considered defects.

The Buyer’s right from defective performance is based on the defect that the thing has when the risk of damage passes to the Buyer, even if it becomes apparent later. The Buyer’s right shall also be established by a defect which arises later and which Adeia has caused by a breach of its duty.

The Buyer shall inspect the item as soon as possible after the risk of damage to the item has passed and satisfy himself as to its characteristics and quantity.

The risk of damage passes to the Buyer upon acceptance of the item. The same consequence shall apply if the Buyer does not take possession of the object, although Adeia has allowed him to dispose of it.

Damage to the item occurring after the risk of damage to the item has passed to the Buyer does not affect the Buyer’s obligation to pay the purchase price, unless Adeia has caused the damage by breaching its obligation.

A party’s default in taking possession of the item shall entitle the other party to sell the item, after giving the defaulting party a reasonable additional period of time to take possession, upon notice to the defaulting party. This shall also apply if the party is in default of the payment which is conditional upon the handing over of the item.

1. Responsibility of Adeia

Adeia shall be liable to the Buyer that the item is free from defects upon receipt. In particular, Adeia shall be liable to the Buyer that at the time the Buyer took possession of the item,

1. the item has the characteristics agreed between the parties and, in the absence of an agreement, those characteristics described by Adeia or the manufacturer or expected by the Buyer in view of the nature of the goods and on the basis of the advertising carried out by them;
2. the item is fit for the purpose for which Adeia states for its use or for which an item of that kind is normally used;
3. the item is in the appropriate quantity, measure or weight; and
4. the item complies with the requirements of the legislation.
5. if the defect becomes apparent within six months of receipt, the item shall be deemed to have been defective on receipt.
6. the buyer is entitled to exercise the right of a defect that occurs in consumer goods within twenty-four months of receipt, unless otherwise stated, but this does not apply:
7. for goods sold at a lower price, to the defect for which the lower price was agreed;
8. wear and tear caused by normal use;
9. in the case of a second-hand item, a defect corresponding to the degree of use or wear and tear which the item had when the Buyer took it over; or
10. if the nature of the item so requires.
11. In the case of consumer goods (e.g. cosmetics, drugstore products, etc.), the Buyer shall be entitled to exercise the right of defect within twenty-four (24) months, however, if the goods do not have an expiry date, in which case the period shall be reduced only to the date marked on the packaging of the goods.

The consumer acknowledges that if gifts are provided together with the goods, it is not possible to exercise the right of defect within 24 months. The consumer may only exercise the rights of defective performance in respect of such gifts within 14 days from the date of receipt of the goods. The entrepreneur is not entitled to claim defective performance rights in respect of gifts. The individual time limits are further regulated in the Complaints Code.

The Buyer is not entitled to the right of defective performance if the Buyer knew before taking over the goods that the goods were defective or if the Buyer caused the defect.

If the item has a defect for which Adeia is obliged and if the item is sold at a lower price or if it is a used item, the Buyer has the right to a reasonable discount instead of the right to exchange the item.

1. Material breach of contract

If the defective performance is a material breach of contract, the Buyer has the right to:

1. to remedy the defect by delivery of a new item without defect or delivery of the missing item, unless this is unreasonable in view of the nature of the defect, but if the defect relates only to a part of the item, the Buyer may only demand replacement of the part; if this is not possible, he may withdraw from the contract. However, if this is disproportionate in view of the nature of the defect, in particular if the defect can be remedied without undue delay, the Buyer shall be entitled to have the defect remedied free of charge;
2. to have the defect removed by repairing the item;
3. a reasonable discount on the purchase price; or
4. to withdraw from the contract

The Buyer shall notify Adeia of the right he has chosen when notifying the defect or without undue delay after notification of the defect. The Buyer may not change the choice made without the consent of Adeia; this does not apply if the Buyer has requested the repair of a defect that proves to be irreparable. If Adeia fails to remedy the defects within a reasonable period of time or notifies the Buyer that it will not remedy the defects, the Buyer may demand a reasonable discount on the purchase price in lieu of remedying the defects or may withdraw from the contract.

If the Buyer fails to exercise his right in time, he shall have the same rights as in the case of an immaterial breach of contract – see below.

The Buyer-Consumer is also entitled to a reasonable discount if Adeia is unable to supply a new item without defects, to replace a part or to repair the item, as well as if Adeia fails to remedy the defect within a reasonable period of time or if it would cause significant difficulties for the Consumer to remedy the defect.

1. Non-substantial breach of contract

If the defective performance is an insubstantial breach of contract, the Buyer is entitled to have the defect removed or to a reasonable discount on the purchase price.

As long as the Buyer does not exercise the right to a discount on the purchase price or does not withdraw from the contract, Adeia may supply what is missing or remedy the legal defect. Adeia may remedy other defects by repairing the item or supplying a new item at its option.

If Adeia fails or refuses to remedy the defect in time, the Buyer may demand a reduction in the purchase price or may withdraw from the contract. The Buyer cannot change the choice made without the consent of Adeia.

1. Breach of contract in general

The Buyer shall have the right to have a new item delivered or a part replaced even in the case of a removable defect, if the item cannot be used properly due to the recurrence of the defect after repair or due to a greater number of defects. In such a case, the Buyer – consumer also has the right to withdraw from the contract.

Upon delivery of a new item, the Buyer shall return to Adeia the item as originally delivered (including all accessories supplied).

If the Buyer has not notified the defect without undue delay after the Buyer could have discovered it with timely inspection and sufficient care, the court shall not grant the Buyer the right to the defective performance. In the case of a latent defect, the same shall apply if the defect was not notified without undue delay after the Buyer could have discovered it with reasonable diligence, but at the latest within two years after the delivery of the goods.

1. Quality guarantee

By guaranteeing the quality, Adeia undertakes that the item will be fit for its usual purpose or retain its usual characteristics for a certain period of time. These effects include the indication of the guarantee period or the shelf life of the item on the packaging or in the advertising. A guarantee may also be given for an individual part of the item.

The warranty period shall run from the handing over of the item to the Buyer; if the item has been dispatched under the contract, it shall run from the arrival of the item at its destination. If the purchased item is to be commissioned by someone other than Adeia, the warranty period shall run from the date of commissioning, provided that the Buyer has ordered the commissioning within three weeks of receipt of the item and has duly and timely provided the necessary cooperation to perform the service.

The Buyer is not entitled to the warranty if the defect is caused by an external event after the risk of damage to the item has passed to the Buyer.

1. Special rules when buying shoes

With regard to the environmental impact, Adeia recommends that buyers measure their size carefully when purchasing shoes to avoid unnecessary withdrawal.

The Buyer is obliged to try on the shoes immediately upon receipt, wearing a clean sock, so as not to interfere with the healthfulness of the shoes.

In case of withdrawal from the purchase contract, the subject of which was the purchase of shoes, the Buyer is obliged to return the shoes in perfect condition as if they were new, i.e. clean, unworn and in the original box, which is considered part of the shoes. Otherwise, the Buyer will not be allowed to withdraw from the contract.

1. Subsequent sale of the purchased item

If the Buyer sells, donates or otherwise transfers the item purchased from Adeia to another person, the Buyer must inform Adeia of this.

If the Buyer fails to inform Adeia, Adeia shall still consider the Buyer to be the owner of the item and the person to whom the rights of defective performance are due.

1. Withdrawal from the contract
2. Withdrawal from the contract by the consumer

The consumer has the right to withdraw from the contract within a period of fourteen days. The period referred to in the first sentence shall run from the date of conclusion of the contract and, in the case of

1. a purchase contract, from the date of receipt of the goods;
2. a contract for several goods or for the supply of several parts, from the date of receipt of the last delivery of the goods; or
3. a contract having as its object a regular recurrent supply of goods, from the date of acceptance of the first delivery of the goods.
4. Adeia allows the consumer to withdraw by completing and submitting a sample withdrawal form on redsalon.cz, and Adeia will confirm its receipt to the consumer in text form without undue delay.

Withdrawal can also be made by correspondence to:

Red salon – complaints,

Vězeňská 3,  110 00 Praha 1

If the consumer withdraws from the contract, Adeia shall send or hand over the goods received from Adeia without undue delay, at the latest within fourteen days of the withdrawal, at its own expense.

The consumer should return the goods complete, i.e. including all accessories supplied, with complete documentation, undamaged, clean, including the original packaging, in the condition and value in which he received the goods.

If the goods are consumer goods (e.g. cosmetics, drugstore products, etc.), then the contract can only be withdrawn if the Buyer delivers the goods undamaged and unused in the intact original packaging.

If the consumer decides to withdraw within the above mentioned period, Adeia recommends that the goods be delivered to the address of Adeia’s brick-and-mortar establishment, i.e. Red salon, Vězeňská 3, 110 00 Prague 1, together with an accompanying cover letter, with the reason for withdrawal from the purchase contract (not a condition), with the number of the purchase receipt and the bank account number indicated or with an indication of whether the amount will be withdrawn in cash or whether it will be drawn in the form of Red salon Credit.

The Consumer shall only be liable to Adeia for any diminution in the value of the Goods resulting from the handling of the Goods in a manner other than that which is necessary in view of their nature and characteristics.

• in the case of cash reimbursement of credit notes, Adeia may require proof of identification (ID or passport) in order to prevent damage and to prevent the laundering of proceeds of crime. Without the production of either of these documents, Adeia may refuse to reimburse the funds.

If the consumer withdraws from the contract, Adeia shall reimburse all the funds received from the consumer under the contract in the same manner without undue delay, and at the latest within 14 days of withdrawal.

• in the event that the consumer has full registration (name, surname, address and contact email) Adeia will refund the funds received, except for the cost of delivery by means of special gift vouchers (Red salon Credit), which can be used according to the terms of the Red salon service, to which the Buyer agrees by concluding the purchase contract.

However, if the Consumer withdraws from the contract, Adeia is not obliged to return the funds received to the Consumer before the Consumer has handed over the goods to Adeia or proved that Adeia has dispatched the goods.

The Buyer acknowledges that if gifts are provided with the goods, the gift contract between Adeia and the Buyer is concluded with the condition that if the right to withdraw from the purchase contract is exercised within 14 days, the gift contract shall cease to be effective and the consumer shall be obliged to return the goods together with the returned goods and the related gifts provided, including anything he/she has enriched himself/herself. In the event that these are not returned, these values shall be regarded as unjust enrichment of the consumer. If the return of the object of unjustified enrichment is not readily possible, Adeia shall be entitled to monetary compensation in the amount of the normal price. In the event of withdrawal from a gift contract, the contract of sale is not terminated and the contracts are treated separately in this respect.

1. Withdrawal from the contract by the entrepreneur and in other cases

The purchasing entrepreneur may be allowed by Adeia to withdraw from the purchase contract within 14 days. If the value of the purchased goods exceeds 50.000,- CZK incl. VAT, such withdrawal is not possible at all.

If the Buyer is allowed to withdraw from the purchase contract within 14 days, the Buyer acknowledges that the refunded purchase price may be reduced by the amount by which the value of the goods has decreased.

If the Buyer Business is allowed to withdraw from the Purchase Contract within the fourteen day period and the returned goods are not in their original packaging including all parts and accessories, then the Buyer acknowledges that Adeia reserves the right to charge for such return of the goods at an amount which will compensate Adeia for the costs necessary to put the goods back on sale.

The buyer may not withdraw from the contract or request the delivery of a new item if the item cannot be returned in the condition in which it was received. This does not apply,

1. if there has been a change in the condition as a result of an inspection to determine the defect of the item;
2. if the Buyer used the item before the defect was discovered;
3. the Buyer has not caused the impossibility of returning the item in its unaltered condition by act or omission; or
4. if the Buyer sold the item before the defect was discovered, consumed it or altered the item in the course of normal use; if this happened only in part, the Buyer shall return to Adeia what he can still return and shall compensate Adeia to the extent that he benefited from the use of the item.
5. If the Buyer has not notified the defect in time, he shall lose the right to withdraw from the contract.

In order to protect the Buyer’s rights, if the Buyer is a legal entity and if the Buyer requests the reimbursement of the credit note in cash directly at Adeia’s brick-and-mortar establishment, i.e. Red salon, Vězeňská 3, 11000 Prague 1, then the relevant amount will be handed over only to the persons authorised to act for the legal entity concerned, i.e. to the statutory body or to a person who proves himself/herself by a certified power of attorney.

1. Withdrawal in case of using the Gift Voucher service

4. Withdrawal from the Adeia contract in the event of an error in the price of the goods
   

Apart from the cases provided for by law, Adeia is entitled to withdraw from the contract in the event of an obvious error in the price of the goods.

Withdrawal from the contract under this clause is possible within 14 days from the day following the date of conclusion of the purchase contract between the Buyer and Adeia by Adeia cancelling the order or otherwise indicating to the Buyer that it is withdrawing from the contract.

If the Buyer has paid at least part of the purchase price of the goods, this amount will be transferred back to the Buyer’s bank account within 14 days of the day following the date of Adeia’s withdrawal from the contract.

1. Security and information protection

The following terms and conditions of data protection apply to the protection and processing of the Buyer’s personal data by Adeia.

1. Hours of operation

Orders via the online shop www.redsalon.cz: 24 hours a day, 7 days a week.

In the event of an information system failure or force majeure, Adeia shall not be liable for failure to comply with the operating hours.

1. Prices

All prices are contractual. In the online e-shop www.redsalon.cz are always current and valid prices, in Czech currency (CZK), except in cases where there is an incorrect price, see the provisions below in this article.

The prices quoted for individual products are final, i.e. including VAT, or all other taxes and fees that the consumer must pay to obtain the goods, but this does not apply to any charges for transport, freight and the cost of remote communication, which are listed in the so-called shopping cart and their amount depends on the Buyer’s choice.

If Adeia has purchased goods from a VAT non-payer and offers them in the category used, new or unpacked, the price of the goods is quoted without VAT in accordance with Section 90 of Act No. 235/2004 Coll., on Value Added Tax. The Buyer acknowledges that this fact may only be reflected in the invoice for the subject order.

The Buyer acknowledges, however, that the final prices of the products are quoted after rounding to whole crowns in accordance with the relevant legislation, so in specific situations there may be a slight deviation from the final sum of all products purchased, this is due to the rounding to whole crowns. A detailed breakdown of the purchase price, including pennies, is always provided in the Buyer’s basket.

The promotional prices are valid until the stock is sold out when the number of pieces of the promotional goods is specified or for a specified period of time.

The promotional prices are valid until the stock is sold out when the number of pieces of the promotional goods is specified or for a specified period of time.

The original price means the price of the goods/service/license at which the goods/service/license in question was offered by Adeia without taking into account any possible bonuses, sales promotion marketing campaigns and other discount promotions on the e-shop operated by Adeia, or the price non-bindingly recommended by the manufacturer or distributor, whereby the price that better reflects the price level of the product on the market will always be displayed.

The Buyer acknowledges that there may be cases where no contract is concluded between Adeia and the Buyer, in particular if the Buyer orders goods at a price published in error due to an error in Adeia’s internal information system, Adeia is entitled to withdraw from the purchase contract, even after the Buyer has received an e-mail confirming his order. Adeia shall inform the Buyer of such fact in such case. Examples where a price may be incorrectly published are in particular the following:

1. the price of the goods is incorrect at first sight (e.g. it does not take into account the purchase price);
2. the price of the goods is missing or missing one or more digits;

iii. The discount on the goods exceeds 50% without the goods being part of a special marketing campaign or sale marked with a special symbol.

Adeia points out that the Adeia information system automatically indicates that goods with an apparently incorrect price are discounted or on sale, etc. In case of doubt as to whether the goods are actually discounted or whether there is an obvious error in the price of the goods, the Buyer is therefore obliged to contact Adeia and verify the correctness of the price.

Adeia reserves the right to declare the purchase contract null and void if there is misuse of personal data, misuse of credit cards, etc., or due to the intervention of an administrative or judicial authority, the Buyer will be informed of such action.
Furthermore, Adeia reserves the right to declare the purchase contract null and void if the discount voucher or similar voucher is used in violation of its terms and conditions, in particular if:

1. the discount voucher is used for goods other than those for which it was intended;
2. the discount voucher is used in conjunction with another discount, even though the addition of these discounts has not been expressly prohibited; the discount voucher is used for a purchase that does not reach the minimum price;

iii. Adeia discovers that the discount voucher has already been used.

The Buyer acknowledges that in the above cases the purchase contract cannot be validly formed and the Buyer also acknowledges that Adeia is entitled to claim, among other things, unjust enrichment.

VIII. Ordering

This price will be stated in the order and in the message confirming receipt of the order of goods.

You can order in the following ways:

1. via the Adeia e-shop (hereinafter referred to as the “e-shop”);
2. by electronic mail at redsalon.cz
3. in person at the address of Adeia’s brick-and-mortar establishment, i.e. Red salon, Vězeňská 3, 110 00 Prague 1;

Orders can be placed in the shop at any time during the opening hours of the shop. All telephone orders can also be placed during the opening hours of the Adeia brick-and-mortar shop, i.e. Red salon, Vězeňská 3, 110 00 Prague 1.

Adeia recommends the Buyer to place orders through the e-shop via the Buyer’s registered profile at www.redsalon.cz. In case of public access to the Internet, Adeia further recommends the Buyer to log out of his/her profile after placing an order.

The buyer will be informed of the exact time of delivery of the ordered goods by e-mail. The duration of delivery of the ordered goods and the price of shipping depends on the shipping method chosen by the Buyer in the second step of the order within his cart.

1. Payment terms

The goods shall remain the property of Adeia until full payment and acceptance, but the risk of damage to the goods shall pass upon acceptance of the goods by the Buyer.

The Buyer’s billing information cannot be changed retroactively after the order has been shipped.

Adeia reserves the right to offer the Buyer only selected payment methods at its discretion.

According to the Sales Records Act, the seller is obliged to issue a receipt to the buyer and is also obliged to register the received sales with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.

In the case of payment by credit card at a branch, the Buyer is obliged to conceal the details on his credit card and his PIN code.

Specific terms of payment methods:

Online payment via Stripe payment gateway.

Accepted cards: VISA, Mastercard, Maestro.

Apple Pay wallet accepted.

It is also possible to pay by card at the ČSOB, a.s. terminal or in cash at the store.

Refunds 

If the Buyer withdraws from the concluded contract with Adeia or if the Buyer is refunded the funds for any other reason, Adeia shall refund the funds received from the Buyer on the basis of the contract in the same manner. The Buyer shall be responsible for the accuracy of the details for the refund.

1. Delivery conditions
2. Methods of delivery

Adeia provides or arranges the following delivery methods:

Individual modes of transport are offered according to the current availability of individual services and with regard to capacity and accessibility. In the event of force majeure or information system failure, Adeia shall not be liable for late delivery of goods.

You can find all the transport methods offered, their current conditions and prices on the website here

1. Other conditions

In the case of picking up an order that has not been paid for via the Internet, the Buyer shall pay for the order directly at Adeia’s brick-and-mortar store, i.e. Red salon, Vězeňská 3, 110 00 Prague 1, upon receipt of the goods. In the case of picking up an order that has been paid in advance via the Internet, the Buyer shall prove________( e.g. the PIN that will be generated can be indicated here, only by name, email, etc.)

When collecting an order paid in advance, Adeia or its contractual partner may require proof of identification (ID or passport) in order to prevent damage and to prevent the laundering of proceeds of crime. Without the presentation of one of these documents, Adeia or its contractual partner may refuse to deliver the goods. This authority is derived from Article 2900 of the Civil Code, which establishes the duty of prevention and prudence.

Goods purchased by the Buyer-legal entity will be handed over only to the statutory body of the legal entity or to a person who proves a certified power of attorney or to a person who is listed as “administrator” in the Buyer’s profile on the website www.redsalon.cz. Goods purchased by a self-employed buyer will be handed over only upon presentation of a valid identification card (ID or passport).

The buyer is obliged to check the condition of the shipment (number of packages, integrity of the tape, damage to the box) together with the carrier immediately upon delivery according to the enclosed delivery note. The buyer is entitled to refuse to accept a shipment that does not comply with the purchase contract, e.g. because the shipment is incomplete or damaged. If the Buyer accepts such damaged shipment from the carrier, it is necessary to describe the damage in the carrier’s handover report.

Incomplete or damaged shipment must be reported immediately by e-mail to info@redsalon.cz, a damage report must be drawn up with the carrier and sent without undue delay by e-mail or by post to the Adeia office, i.e. Red salon, Vězeňská 3, 110 00 Prague 1 . An additional claim of incompleteness or external damage to the shipment does not deprive the Buyer of the right to claim the item, but gives Adeia the opportunity to prove that it is not a breach of the purchase contract.

1. Competitions and deadlines to claim your winnings

In the event that a Winner wins a competition organised by Adeia, such Winner is obliged to claim the prize within 30 calendar days of the date on which the results of such competition are announced by Adeia. The winner’s entitlement to the prize will expire upon the expiry of this period, in which case the prize will be forfeited to the Promoter.

1. Warranty conditions

Warranty conditions for goods are governed by the Adeia Complaints Code and the relevant Czech legislation. The proof of purchase is usually used as a warranty certificate (see the Complaints Code for details).

XII. Final provisions

Relations and any disputes arising under the contract shall be governed exclusively by the law of the Czech Republic and shall be resolved by the competent courts of the Czech Republic. The UN Convention on Contracts for the International Sale of Goods (CISG) shall not apply in accordance with Article 6 of this Convention.

Any disputes between Adeia and the Buyer may also be settled out of court. In this case, the Buyer – consumer can contact the out-of-court dispute resolution entity, which is, for example, the Czech Trade Inspection Authority or resolve the dispute online through the dedicated ODR platform. Before resorting to out-of-court dispute resolution, Adeia recommends that the Buyer first contact Adeia to resolve the situation.

The contract is concluded in the Czech language. If a translation of the text of the contract is created for the buyer’s needs, the interpretation of the contract in the Czech language shall apply in the event of a dispute over the interpretation of terms.

These General Terms and Conditions, including their components, are valid and effective from 1.5.2020 and are available at the registered office and brick-and-mortar shop of Adeia, i.e. Red salon, Vězeňská 3, 110 00 Prague 1 or electronically atwww.redsalon.cz.